Scotthall Ruislip Star Rating
Service
40 comments from 101 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
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1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"very good service on the day"
"I had a letter that the car would be collected free of charge, then they said I was going to be charged £10.00 for this service, they waived this charge. I thought it was a bit of a cheek."
"Polite, efficient and well mannered staff, thanks"
"25 minutes to drop the vehicle off"
"Simple MOT Plus Heath Check CAr was collected and delivered back"
"They did an outstanding job. Very helpful and kept me informed"
"Very accomodating and friendly."
"I thought the price of the service was excessive."
"Car was washed but the windows had not been leathered down properly leaving them very smeared."
"Part of the service visit was for a recall repair. Despite asking twice for a written confirmation that this job had been completed for my records nothing to date has been sent to me."
"It would be better from a customer perspective if once I had booked my car in for the service, it was reserved a time slot for the work. Also I was not kept informed of the progress of the work."
"the service provided was excellent and your service staff and technician were extremely helpful and were more than happy to resolve any problem with great results. They were very informative and even went as far as showing me where the problem lies."
"The staff were helpful and polite and the turnaround time was roughly the hour quoted which enabled me to get to work in good time."
"I was a very bad service from the start. They did not phone back. I feel let down by the dealership."
"Great service as always, would thoroughly recommend this dealership for both Service and Parts."
"Ang again (the score speaks for itself)"
"The brake oil change was expensive at £120.00."
"The garage was efficient and kept me informed except that I needed to relephone late afternoon to find out whether the repairs had been completed."
"Very good and very well run."
"The car was picked up for a service and certain other jobs,renew antifreeze,renew front brake pads, service aircon, needed doing. As far as I am aware these were done and the car was returned promptly mid afternoon."
"I am happy with the service."
"All the seat settings had been changed, problem with accelerator pedal after service"
"Popped in without an appointment, they did the job straightaway."
"Everything was spot on."
"Excellent customer service. Friendly, helpful,knowledgeable staff. Kept me up to date during the day added bonus car cleaned inside out. Definatly recommend."
"It was an emergency problem they dealt with us very quickly. They told me it was going to be complete in 1 hour it took 4 hours to fix."
"Very obliging, car repaired, returned fully cleaned, can't praise them enough"
"Very good communication by email and work carried out as requested. Not very 'friendly' when I collected the car though."
"Excellent"
"It was everything I was expecting it to be."
"I have used this dealer for years and have always received a first class service. Steve always gives the best advice."
"it was very swift service"
"Only that they came to collect my car and a courtesy car was left without me knowing and leaving any keys."
"This time the experience was good"
"The work done was not to the standard that I would expect."
"I had to have 2 lots of major work carried out within a very short period of timee and was not happy because i feel i should have been made aware on the first visit."
"customer services v helpful. Got quote for oil but v annoyed that only once I got there they claimed engine air fuel filters need changing £300 though not on dash. HK55XPD is 7 years so all service will go nonBMW £200 for air fuel ."
"I have always found the staff at Ruislip,courteous,professional,efficient and extremely helpful. They often exceed my expectations by excelling customer service."
"Always an excellent service at Scotthall ruislip friendly staff always fix first time keep me updated defiantly recommend"
"Generally good although it was a long time from drop off 08.15 to knowing the car would not be available the same day 16.30 which was only after chasing them the response was received"